Office Hours, Phone & Scheduling Appointments:

• Phone:(802) 644-5114. Fax: (802) 644-5573

• Hours: Monday through Friday: 8 am to 5 pm for routine & acute visits

• After hours: We are available to you 24/7 and if you need clinical advice outside of normal business hours please call the office and the answering service will page the on call clinician. Your calls will be returned with 20 minutes unless the provider is involved in an emergency. If this is the case, they will return your call as soon as they are available.

• For patients needing clinical advice during normal business hours we are committed to returning your calls within 24 hours, most likely by the end of the business day that you call.

• For patients needing to be seen urgently we provide same day appointments. Routine physical examinations are scheduled within 60 days of the request and post hospitalization follow-up appointments are scheduled within 2 days. Our staff works hard to meet your special requests- please let us know what your needs are.

Billing Policy:

We can bill any insurance carrier, however if we are not “in network” you may be responsible for a higher portion of the charges for service provided. We belong to the following insurance networks:

• Aetna

• Blue Cross Blue Shield of Vermont

• Cigna

• Medicaid

• Medicare

• MVP

• Tricare

• United Healthcare

Please note that there may be some exceptions for coverage, depending on your plan, the services you receive, or the provider you are seeing.  It is always a good idea to call your insurance carrier, or to call us directly to confirm your eligibility. It is important for you to note that PAYMENT IS YOUR RESPONSIBILITY!

As a courtesy to you and to expedite payment, we will be happy to bill your insurance plan if you provide us with accurate insurance details. Please note these details may include personal information for a spouse or parent if they are the subscriber on your plan.

Other IMPORTANT notes on our billing policy of which you MUST be aware:

• Any co-pays are due when you arrive for your visit.

• It is your responsibility to provide us with accurate and timely insurance billing details.  If we are unable to successfully bill your insurance company, the balance will be owed by you.

• After your insurance company has processed your claim and made payment, we will send a statement for any remaining balance. Payment is due upon receipt of that statement.

• Patients who do not make payments within a reasonable time frame may be sent to an outside collection agency and/or be dismissed from the practice.

• It is your responsibility to understand what your plan does/does not cover for services and procedures.

• If you are unsure and concerned over whether a service will be covered, we will do our best to assist in that research however you must ask for assistance BEFORE the service